This article provides step-by-step instructions for installing Adobe Acrobat via the Company Portal and getting started with the application. Adobe Acrobat is available to employees with an assigned license. If you encounter any issues during installation, follow the troubleshooting steps provided.

Installation Steps 

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*** Pre-requisites: Before You START***  

1. You must be a current active employee of the college.
    
2. You must have an Adobe Acrobat PRO license assigned to you. 
   If you are unsure about your PRO license, fill out an Academic Technology Adobe PRO Request
    
3. Ensure no version of free Adobe pdf Reader is installed.  (aka Adobe Acrobat Reader/Adobe Reader DC) 
   If you attempt the instructions below with Adobe Reader installed, you WILL get a failed installation. 
   If you DO have free Adobe Reader installed, Submit a ticket now. It must be removed by the IT Dept. 

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*** Installation: After Pre-requisites above are completed***  

1. Access the Company Portal:

   • Open the Company Portal application on your workstation.

     

   • Navigate to the Apps section.

     

2. Locate Adobe Creative Cloud Desktop Application:

   • Applications are listed alphabetically. Scroll through the list or use the search function to find Adobe Creative Cloud Desktop Application.

     

3. Install the Application:

   • Select Adobe Creative Cloud Desktop Application.

   • Click on the Install button to begin the installation process.

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Troubleshooting Installation Issues

• Installation Failure:

  • If the installation fails, it is most likely due to an existing installation of Adobe Reader.

  • In such cases, an older version of Adobe Reader may be interfering with the new installation.

  • Action Required: Submit a support ticket. The IT team will assist with removing the old version of Adobe Reader and help ensure a smooth installation of Adobe Acrobat.

For more details on potential issues and resolutions related to Adobe installation, please refer to Adobe’s Enterprise ID FAQ: Adobe Enterprise FAQ .

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Getting Started with Adobe Creative Cloud

Once Adobe Acrobat is installed, follow these steps to start using the application:

1. Launch Adobe Creative Cloud Desktop App:

   • Open the application from your desktop or Start menu.

   • 

2. Log In:

   • You will be prompted to log into your Adobe account. Use your SUNY Orange email credentials to sign in.

     
      
   • Select "Company or School Account

   • Logging in ensures that you have access to the latest features and updates, as well as integration with Creative Cloud services.

3. Installing Acrobat (and other apps)

   • Select the Apps tab in the upper left of Creative Cloud

   • 
   • Look for Acrobat and select Install (once installed this will change to Open)
   • You can also install any other Adobe products that you have been licensed for
   • Use the Open button to run Acrobat

4. Explore the User Guide:

   • To help you get acquainted with Adobe Acrobat’s features and functionality, please refer to the Adobe Acrobat User Guide .

   • The guide provides comprehensive instructions, tips, and troubleshooting advice to enhance your experience.

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Need Further Assistance?

If you have any questions or encounter issues not covered in this article, please contact the IT Service Desk or submit a support ticket through the TeamDynamix.