Checking your individual Voicemail, Greetings, and PIN

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There are THREE (3) ways to check your Voicemail.  

Online Method (Preferred ):  Browse to https://phone.sunyorange.edu/, log in with Single Sign on (MySUNYOrange credentials),
then select Messages across the top in the menu.  Any new or saved messages will be available here to manage.
                        ~OR~
Physical Phone Method:  Use a physical phone to check your voicemail by pressing the "voicemail button". A RED led light will  indicating if you have new voicemails.
**This method requires your PIN # - (this is different /separate from your password)
                        ~OR~
Remote Phone Method:  Using a different phone to remoely check voicemail.  Press the star key [*] when you hear your voicemail greeting (detailed instructions at the end of this article). **This method requires your PIN # - (this is different /separate from your password)

 

What is my Voicemail PIN?

  • This is something you may have setup when you initially activated your account. (6-10 Digits)
  • It allows you to check your voicemail from a PHYSICAL phone device.
  • It is NOT needed to check your voicemail if you use the Avaya SOFTPHONE or at https://phone.sunyorange.edu/

 

How do I Setup / Reset my Voicemail PIN #?

Browse to https://phone.sunyorange.edu/ and login with your MySUNYOrange credentials.

  1. Across the top menu, Click Settings > then Phone .
  2. Scroll down to the Voicemail settings section, click Voicemail PIN.
  3. In the New PIN field, type a numeric PIN # that you will remember. It MUST be 6-10 Digits long
  4. In the Re-enter new PIN field, type the PIN # again.
  5. Click Save.

    **You may receive a security notification email from Avaya Cloud Office letting you know that your PIN was changed.

 

How do I record a custom voicemail greeting?

Browse to https://phone.sunyorange.edu/ and login with your MySUNYOrange credentials.

  1. Across the top menu, Click Settings > then Phone .
  2. Scroll down to the Voicemail settings section, click Voicemail Greeting.
  3. Change the drop down from Default TO Custom greeting.
  4. Click the round red RECORD button to record a new custom greeting.
        You can play it back and/or re-record until you are satisfied with your custom greeting.
  5. Click the upload arrow to enable your new custom greeting that you just recorded. 
  6. Click Save.

 

How to setup VOICE TO TEXT email whenever I get a new voicemail?

Browse to https://phone.sunyorange.edu/ and login with your MySUNYOrange credentials.

  1. Across the top menu, Click Settings > then Phone .
  2. Scroll down to the Voicemail settings section, find the Voicemail to text section.
  3. Set the "Voicemail to text" toggle to the "on" position (slide to the right).  This will ensure that you receive an email with a transcription.

 

How do I check VOICEMAIL remotely from another phone:

  • Call the extension / phone number of the voicemail you want to access
  • As soon as you hear ringing, press the star key [*]
  • Enter the Voicemail PIN followed by [#] sign -
  • Follow voice prompts for voicemail access

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