Phone FAQ and Cloud Phone Access

Tags avaya

Can I still 4-digit Dial?

  • YES ! phones can 4-digit dial 


What do I use to “Dial Out”?

  • Nothing! Treat the new system as you would a Cell Phone: 845-341-4xxx


Can I place outbound calls as my Department Number?

  • By default, your calls will always come from your Direct Number 
  • The SoftPhone can be configured upon request to call “as your department” 

 

How do I manage my phone/extension settings?

  • Go to phone.sunyorange.edu and log in with Single Sign-on
    This link is also available in the "More Apps" of the MySUNYOrange portal.

 

How do I use my web browser to place and receive phone calls?

  • Go to phone.sunyorange.edu and log in with Single Sign-on
  • Top right, click the 9-square menu, and select Web App
  • How do I get the SoftPhone on my work PC?
  • In your Start Menu, locate “Software Center”
  • There, you will find the Avaya Cloud Office application to install the local phone software
     

How do I get the SoftPhone on my Mac, home PC, or Mobile Device?

  • Go to phone.sunyorange.edu and log in with Single Sign-on
  • Top right, click the 9-square menu, and select Web App
  • Top right, click the Person icon and select Download
  • Choose the Desktop or Mobile option

Details

Article ID: 1154
Created
Fri 10/21/22 1:18 PM
Modified
Thu 11/3/22 12:14 PM