Phone FAQ and Cloud Phone Access

Tags avaya

Can I still 4-digit Dial?

  • YES ! phones can 4-digit dial 
     

What do I use to “Dial Out”?

  • Nothing! Treat the system as you would a Cell Phone - area code,then phone number! Ex: 845-341-4xxx
     

Can I place outbound calls as my Department Number?

  • On your physical desk phone:  By Default, your calls will always come from your Direct personal Number 
  • The Avaya Client Softphone Software or online WebApp Phone can be configured upon request to call “as your department” 
     

How do I manage my phone/extension settings?

  • Go to phone.sunyorange.edu and log in with Single Sign-on
    This link is also available in the "More Apps" of the MySUNYOrange portal.
     

How do I use my web browser to place and receive phone calls?

  • Go to phone.sunyorange.edu and log in with Single Sign-on
  • Top right, click the 9-square menu, and select Web App
     

How do I get the SoftPhone on my work PC?

  • In your Start Menu, locate “Software Center”
  • There, you will find the Avaya Cloud Office application to install the local phone software
     

How do I get the SoftPhone on my Mac, home PC, or Mobile Device?

  • Go to phone.sunyorange.edu and log in with Single Sign-on
  • Top right, click the 9-square menu, and select Web App
  • Top right, click the Person icon and select Download
  • Choose the Desktop or Mobile option