Can I still 4-digit Dial?
- YES ! phones can 4-digit dial
What do I use to “Dial Out”?
- Nothing! Treat the new system as you would a Cell Phone: 845-341-4xxx
Can I place outbound calls as my Department Number?
- By default, your calls will always come from your Direct Number
- The SoftPhone can be configured upon request to call “as your department”
How do I manage my phone/extension settings?
- Go to phone.sunyorange.edu and log in with Single Sign-on
This link is also available in the "More Apps" of the MySUNYOrange portal.
How do I use my web browser to place and receive phone calls?
- Go to phone.sunyorange.edu and log in with Single Sign-on
- Top right, click the 9-square menu, and select Web App
How do I get the SoftPhone on my work PC?
- In your Start Menu, locate “Software Center”
- There, you will find the Avaya Cloud Office application to install the local phone software
How do I get the SoftPhone on my Mac, home PC, or Mobile Device?
- Go to phone.sunyorange.edu and log in with Single Sign-on
- Top right, click the 9-square menu, and select Web App
- Top right, click the Person icon and select Download
- Choose the Desktop or Mobile option