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Information Technology Services
Information Technology Services
Technology Related Articles and Self-Help for students, faculty, and staff.
Categories (12)
TeamDynamix
Knowledge articles related to the ITS implementation of TeamDynamix.
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Computers, Devices, and Printing
Computers, devices, related hardware and printing.
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MySUNYOrange Account and Access
MySUNYOrange Portal and College Enterprise Systems Access
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Classroom and Lab Technology
Instructor’s Stations, Zoom Carts, Lecture Capture, Live Events, Sound and Video
.... articles under construction.. coming soon.
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Software & Enterprise Applications
College owned software (Microsoft OS, Browsers, Office 365, Adobe, etc.) and applications (Banner, Brightspace, Degreeworks, Cognos, and more)
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Event Services and Audio Visual (AV) Technology
Audio visual technology, in classrooms, public areas, and conference rooms.
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Network Services and Storage
Network, VPN, Port activation, WiFi connectivity, Shared Drives, and more...
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Telephony
Office Phone, Voicemail, and Cloud Phone support articles.
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Email, Calendar, and Collaboration
Google Suite, (Gmail, Calendar, docs, etc...) Email Distribution Lists (Google Groups)
..... articles under construction.. coming soon.
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Information Security
Information on IT security including tips on how to protect yourself.
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IT Department Standards, Policies & Procedures
SUNYOrange Technology Standards, policies, procedures, and best practices...
Browse to Service Category
https://sunyorange.teamdynamix.com/TDClient/33/...
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General IT Help Articles
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Additional Resources
Popular Articles
Can't Login? Call or CHAT to open a service ticket
How to Submit a Ticket for IT Service using TeamDynamix (TDX)
MySUNYOrange Login Information
Ticket Status Explained
How to Capture Screenshots
Recent Articles
Physical Desk Phone Buttons and what they DO - MODEL J139
Phone FAQ and Cloud Phone Access
TeamDynamix Desktop(s) Refreshing
Reporting In-Classroom Issues
Voicemail Basics
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