When using CHROME (even in incognito mode)
If you get the following error:
Ensure you are user is using CHROME incognito AND Connected to VPN (if off campus) !
Please try the following:
TRY FIRST - Clear all cookies/cache browser history, (See Clearing Cache Article if you need help)
Then close the CHROME browser, (ALL TABS) - relaunch Chrome and try to connect to Banner 9 Admin - to confirm it is working.
If that doesn’t work you can try the following procedure.
In Chrome address bar at the top, paste the following and press the Enter key:
chrome://settings/cookies
The following screen will show Cookie Options.
You will need to select "Allow third party cookies" or "Allow all cookies" (depending on your version)
Then close the CHROME browser, (ALL TABS) - relaunch Chrome and try to connect to Banner 9 Admin - to confirm it is working.
Alternatively, you can attempt in a different browser - like Firefox OR Edge.
If this above does not work - please open a ticket for further support.