What are Cache / Cookies and Why Clear Them?
'Cache' and ‘Cookies’ are files locally saved on your computer and used by your Internet browser to speed up webpage loading. Sometimes it can cause a problem when websites are updated on the back end but the saved items in your cache conflict with what's actually coded into the updated website that you are trying to access. So they sort of “compete” with each other.
Clearing the Cache and Cookies from a web browser is an important first-step for almost any troubleshooting for Internet browsing.
How do I “Get there?” Keyboard Shortcut for Most Browsers
If you are using Google Chrome, Mozilla Firefox, Microsoft Edge, or Internet Explorer you can quickly get to the settings to clear cache/cookies with a keyboard combo shortcut. While in your browser, press Ctrl+Shift+Delete** simultaneously on the keyboard to open the clear browser data windows where you need to select only Cookies and Cache (unselect any other items) and proceed as indicated by clicking ok, clear data, etc…) If you haven’t done this before it may take several minutes.
**Note for Chromebooks: Use Ctrl+Shift+Backspace since there is no Delete Key.
Important:
Be sure and close all browser windows, then relaunch after clearing the cache and cookies.
Banner: Be sure to logout of any open Banner sessions, and close ALL internet windows, then relaunch your browser and attempt to login again, you may be encountering a conflict with your orphaned session that is hanging or a Banner Session timeout. It is highly encouraged that you be sure to sign out of each and every session.
Need more help on “getting there” or detailed instructions?
Use the links below for specific browser(s):
Google Chrome
Mozilla Firefox
MS Edge
Apple Safari
Internet Explorer
Need us to help?
If using a different browser OR clearing your cache does not resolve the issue with accessing one of our SUNY Orange systems or services, please open a Technical Services Support ticket (links below).