Call Queue Member Management

In order to change settings and members of an Avaya Call Queue, log into  You will be brought to your Overview page:



At the upper right-hand side, you will see 'My Extension'; click that to open a drop-down menu, and select Call Queue Management.



Click on Settings to be taken to the settings section:


Click on Call Handling & Members to show a list of current members of the Queue:



Find the Add Member button and click it to bring up this dialog box:



You can search by name or by extension; in this example, Erich Traverse will be added as a member of the Biology Department call queue:



Select the person/extension to be added to the queue, and click Done.  You will see a screen like this:


Click the Save button to apply the changes; you will see a confirmation message toward the top of the screen:

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Article ID: 13458
Thu 6/27/24 11:36 AM
Thu 6/27/24 4:20 PM