In order to change settings and members of an Avaya Call Queue, log into phone.sunyorange.edu. You will be brought to your Overview page:
At the upper right-hand side, you will see 'My Extension'; click that to open a drop-down menu, and select Call Queue Management.
Click on Settings to be taken to the settings section:
Click on Call Handling & Members to show a list of current members of the Queue:
Find the Add Member button and click it to bring up this dialog box:
You can search by name or by extension; in this example, Erich Traverse will be added as a member of the Biology Department call queue:
Select the person/extension to be added to the queue, and click Done. You will see a screen like this:
Click the Save button to apply the changes; you will see a confirmation message toward the top of the screen:
To Add A User As A Queue Manager:
Log into phone.sunyorange.edu and choose Call Queue Management, as above. You will see a screen similar to this:
Click on the Settings tab:
Expand the Call Queue Details dropdown:
Click the Edit button under where it says Managers:
Enter either a name or an extension in the Search box to find the user you wish to assign as a Call Queue Manager. You may assign specific access rights at this step as well. *Please keep in mind that a Manager needs to be specified as a Member in order to receive calls incoming to the queue.
When finished, click Save to apply the changes and close the dialog box; then click Save again.
Call Queue Voicemail Notification Settings:
To edit settings regarding who is notified of voicemail messages and by which method, go to Call Queue Management, click Settings, and click the section titled Voicemail & Notifications.
Click the Settings tab in that section, then click the Edit button. Here you can change the notification settings regarding who gets what kind of notice. In this example, we want to exclude the managers of this Call Queue from receiving email notifications of voicemail messages left by people calling the queue.
Notice that there is a single Email field for all additional Specified Emails -- separate multiple email addresses with either a semicolon or comma. In this case, the listed emails belong to the two non-manager members of this test queue.
Click Save to apply the changes you've made, or Cancel to back out without committing.