Inability to access your network drive(s), getting a connection error, or showing a red X on the drive in Windows File Explorer could happen for a number of reasons. These include network connection issues or a simple timing glitch with synchronization to the connected server upon login. Perhaps you simply logged into your computer before establishing a network connection.
** NOTE ** YOU MUST BE ON CAMPUS (it is normal to see disconnected network drives when working remotely)
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If you are experiencing this issue, follow the steps below:
Ensure you have connection to the SUNY Orange on campus network (hard wire or employee WiFi) then:
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Open File Explorer from your task bar, OR Press the ⊞ Win + E to open File Explorer.
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Navigate to This PC: Click on This PC in the left sidebar. You may notice the network drive has a RED X - which indicates an issue with its connection to the file server.
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Force a Disconnect of the Drive by Right-clicking on the problematic network drive and select Disconnect from the options menu..
NOTE: For Windows 11, you may need to click on the three-dot menu and choose Disconnect.
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This will delete the existing mapped drive and will re-create the mapping again on each logon.
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Log off your windows computer and log back on - OR Re-boot your system to log back into Windows.
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Navigate back to your File Explorer, This PC, to ensure your drives are now connected as expected.
If you are still experiencing issue with your network drive connection(s) - Open a "Something is broken" ticket and a technician will contact you for assistance.
