Information Technology Services

Technology-based support and services for students, faculty, and staff.

Can't locate a service below that addresses your needs? Use the "General Service Request" (link below)

Categories (12)

Something's Broken!

Report an Issue on something that was previously working.

Use the link below for help on How to capture a screenshot on your PC to attach to your ticket.

Need Something New Or Changed?

Nothing is broken - but I need service or support.

Computers, Devices, and Printing

Purchases, requests, and setups for computers, devices, peripherals, and printing.

MySUNYOrange Account / Access

MySUNYOrange, Multi-Factor Authentication (MFA), and NEW Employee Technical Onboarding

Software & Applications

Brightspace, Banner, Degreeworks, Cognos, Office 365, and more)

Classroom and Lab Technology

Instructor’s Stations, Zoom Carts, Lecture Capture, Live Events, Sound and Video

Event Services and Audio Visual (AV) Requests

Scheduled Event Set-up, event AV equipment reservations, and more...

Network Services and Storage

Network, VPN, Port activation, WiFi connectivity, Shared Drives, and more...

Telephony Services

Office Phone, Cloud Phone Software, and Voicemail

Email, Calendar, and Collaboration

Google Suite, (Gmail, Calendar, docs, etc...) Email Distribution Lists (Google Groups)

Information Security

Report a security incident (virus, theft, suspected data breach, etc.)

IT Department Standards, Policies & Procedures

SUNYOrange Technology Standards, policies, procedures, and best practices...

Services (1)

Scheduled Event Setup Request

Request Assistance with Technical Equipment Setup for Pre-scheduled Special Events.