Information Technology Services

Technology-based support and services for students, faculty, and staff.

Can't locate a service below that addresses your needs? Use the "General Service Request" (link below)
https://sunyorange.teamdynamix.com/TDClient/33/...

Categories (12)

Something's Broken!

Report an Issue on something that was previously working.

Use the link below for help on How to capture a screenshot on your PC to attach to your ticket.
https://sunyorange.teamdynamix.com/TDClient/33/...
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MySUNYOrange Account / Access

MySUNYOrange, Multi-Factor Authentication (MFA), and NEW Employees Technical Onboarding
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Computers, Devices, and Printing

Purchases, requests, and setups for computers, devices, peripherals, and printing.
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Software & Applications

Brightspace, Banner, Degreeworks, Cognos, Office 365, and more)
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Classroom and Lab Technology

Instructor’s Stations, Zoom Carts, Lecture Capture, Live Events, Sound and Video
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Event Services and Audio Visual (AV) Requests

Scheduled Event Set-up, event AV equipment reservations, and more...
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Network Services and Storage

Network, VPN, Port activation, WiFi connectivity, Shared Drives, and more...
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Telephony Services

Office Phone, Cloud Phone Software, and Voicemail

Can't find the service item you need below? Click on the link below to use the "General Service Request" form.
https://sunyorange.teamdynamix.com/TDClient/33/...

Something not working right? Click on the link below to use the "Something's Broken" form.
https://sunyorange.teamdynamix.com/TDClient/33/...
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Email, Calendar, and Collaboration

Google Suite, (Gmail, Calendar, docs, etc...) Email Distribution Lists (Google Groups)
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Information Security

Report a security incident (virus, theft, suspected data breach, etc.)
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IT Department Standards, Policies & Procedures

SUNYOrange Technology Standards, policies, procedures, and best practices...
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General Service Request

If you can't locate a service that applies to your need, submit a general request. Provide as much detail as possible so that we may route and resolve your request as efficient as possible.
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