How do I check my Voicemail?
Preferred Method: Browse to phone.sunyorange.edu, log in with MySUNYOrange credentials,
then select Messages across the top in the menu.
~OR~
Physical Phone Method: Use a physical phone to check your voicemail.
This method requires your PIN # - (this is different from your password)
What is your Voicemail PIN?
- This is something you may have setup when you initially activated your account. (6-10 Digits)
- It allows you to check your voicemail from a PHYSICAL phone device.
- It is NOT needed to check your voicemail if you use the Avaya SOFTPHONE or at phone.sunyorange.edu
Resetting your Voicemail PIN #?
Browse to phone.sunyorange.edu and login with your MySUNYOrange credentials.
- Across the top menu, Click Settings > then Phone .
- Scroll down to the Voicemail settings section, click Voicemail PIN.
- In the New PIN field, type a numeric PIN # that you will remember. It MUST be 6-10 Digits long
- In the Re-enter new PIN field, type the PIN # again.
- Click Save.
**You may receive a security notification email from Avaya Cloud Office letting you know that your PIN was changed.
How do I check VOICEMAIL remotely from another phone:
- Call the extension / phone number of the voicemail you want to access
- As soon as you hear ringing, press the star key [*]
- Enter the Voicemail PIN followed by [#] sign -
- Follow voice prompts for voicemail access
