Voicemail PIN and checking voicemail (personal line)

Tags pin vm

How do I check my Voicemail? 

Preferred Method:  Browse to phone.sunyorange.edu, log in with MySUNYOrange credentials,
then select Messages across the top in the menu.
                        ~OR~
Physical Phone Method:  Use a physical phone to check your voicemail. 
This method requires your PIN # - (this is different from your password)

 

What is your Voicemail PIN?

  • This is something you may have setup when you initially activated your account. (6-10 Digits)
  • It allows you to check your voicemail from a PHYSICAL phone device.
  • It is NOT needed to check your voicemail if you use the Avaya SOFTPHONE or at phone.sunyorange.edu

 

Resetting your Voicemail PIN #?

Browse to phone.sunyorange.edu and login with your MySUNYOrange credentials.

  1. Across the top menu, Click Settings > then Phone .
  2. Scroll down to the Voicemail settings section, click Voicemail PIN.
  3. In the New PIN field, type a numeric PIN # that you will remember. It MUST be 6-10 Digits long
  4. In the Re-enter new PIN field, type the PIN # again.
  5. Click Save.

    **You may receive a security notification email from Avaya Cloud Office letting you know that your PIN was changed.


How do I check VOICEMAIL remotely from another phone:

  • Call the extension / phone number of the voicemail you want to access
  • As soon as you hear ringing, press the star key [*]
  • Enter the Voicemail PIN followed by [#] sign -
  • Follow voice prompts for voicemail access