When viewing your ticket in the TeamDynamix Client Portal, the ticket status appears to the upper right.
Ticket statuses and their descriptions:
New: Your request has been created but is not yet assigned to a technician.
You may be asked for more details so as to route to the appropriate technician or group.
Assigned/In Progress: Your request has been assigned to the technician.
Completed Awaiting Confirmation: Your issue has been resolved and we are waiting on your confirmation.
Closed: Work has been completed and your request has been closed.
HOLD-Requester Action Required: Your technician needs something from you to continue working on your request.
Check your email or the ticket feed for more information.
HOLD - IT Dept Internal: There is some internal work happening on your request within the IT Dept.
Check your email or the ticket feed for more information.
HOLD - Third Party/External: It is likely that work happening on your request by a vendor or external consultant.
Check your email or the ticket feed for more information.
Cancelled: Your ticket was cancelled and no further action is needed.
Scheduled: The work to provide resolution has been scheduled and will occur on that date.
Check your email or the ticket feed for more information.