Overview
TeamDynamix (TDX) is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix supports IT management and functions, and has capabilities that provide general support or management of non-IT functions, like facilities and human resources, too.
The IT Department agreement with TeamDynamix provides for enterprise licensing and robust multi-tenant capabilities. Under this model, ITS is the global administrator for the service.
Below are just a few of TeamDynamix features
- Central ticketing repository and processing of user requests
- Setting up workflow, tracking approvals, and assisting in automating processes
- Delivering knowledge for supporting students, faculty, and staff
- Managing IT services:
- Resolve incidents
- Identify and solve problems
- Handle changes to the computing environment
- Manage IT assets and contracts
- Project Management (PM):
- Project classifications and reporting
- Create and manage project plans (milestones, tasks, status reports)
- Team collaboration and task assignments
- Resource management