About TeamDynamix


TeamDynamix (TDX) is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix supports IT management and functions, and has capabilities that provide general support or management of non-IT functions, like facilities and human resources, too.

The IT Department agreement with TeamDynamix provides for enterprise licensing and robust multi-tenant capabilities. Under this model, ITS is the global administrator for the service.

Below are just a few of TeamDynamix features

  • Central ticketing repository and processing of user requests
  • Setting up workflow, tracking approvals, and assisting in automating processes
  • Delivering knowledge for supporting students, faculty, and staff
  • Managing IT services:
    • Resolve incidents
    • Identify and solve problems
    • Handle changes to the computing environment
    • Manage IT assets and contracts
  • Project Management (PM):
    • Project classifications and reporting
    • Create and manage project plans (milestones, tasks, status reports)
    • Team collaboration and task assignments
    • Resource management


Article ID: 971
Fri 10/7/22 2:50 PM
Fri 10/7/22 3:25 PM